Would you like to work at the studio?
Front Desk Associate (Part-time to Casual) Evenings & Weekends
The Front Desk Associate is a key role in establishing a relationship with our studio customers and visitors. This person welcomes students into the studio and sets the tone for their experience. The successful candidate must love being involved with customers, enjoy selling products and deliver consistently strong customer service. Person must be an energetic team player with a positive attitude to help the students have a positive experience and help the studio run as efficiently and effectively as possible.
Duties & Responsibilities
Customer Service
Would you like to apply? Please send your resume to info@rootedheartyogaartstudio.com
The Front Desk Associate is a key role in establishing a relationship with our studio customers and visitors. This person welcomes students into the studio and sets the tone for their experience. The successful candidate must love being involved with customers, enjoy selling products and deliver consistently strong customer service. Person must be an energetic team player with a positive attitude to help the students have a positive experience and help the studio run as efficiently and effectively as possible.
Duties & Responsibilities
Customer Service
- Welcome all visitors according to our Customer Service standards; answer telephone promptly and courteously
- Check students into class/workshop/etc through software system (MindBody Online or equivalent software)
- Assist students by guiding them through our programs and answering their questions (or find the answers to questions if not known)
- Be knowledgeable about products, programs and pricing (Yoga, workshops, Teacher Training, Retail,etc) and actively promote and sell to all visitors
- Ensure all students complete all paperwork/forms as appropriate
- Keep common areas neat and clean: prepare tea area, clean studio rooms, empty trash and tidy props between classes efficiently and quickly
- Work with studio staff to support the financial goals and operational needs of the studio
- Report any issues per our procedures
- Keep the retail area looking great which includes keeping it clean and re-merchandising products to attract customer’s attention. Receive and transfer merchandise as appropriate. Pro-actively watch for theft to avoid shrinkage.
- Follows and all other guidelines including but not limited to: Customer Service Guidelines, Dress Code Guidelines, Core Values, etc.
- Any other tasks required to help company meet its goals
- Experience working in a customer service role
- Experience working in retail, yoga, fitness, and/or health industry a plus
- Please note: Yoga Teacher training certificate an asset - an opportunity to teach yoga classes during your shift
- Highly energetic, positive and enthusiastic team player
- Ability to multi-task and function in a fast-paced environment, often with changing priorities given the number of students entering and exiting the studio at similar times
- Passion for the product we sell (i.e. yoga/fitness) and ability to understand and clearly communicate the different products/programs we offer
- Must be customer focused and deliver company’s high level of customer service at all times in a professional, courteous, sensitive and friendly manner
- Dependable, accountable and responsible with excellent attendance and punctuality
- Proactive problem solver; detail-oriented
- Self-motivated
- Comfortable working in a sales-driven environment
- Flexible schedule
- Comfortable with computers and effective at learning and using the necessary software products (i.e. Mind Body Online, email, Google documents, spreadsheets,etc
Would you like to apply? Please send your resume to info@rootedheartyogaartstudio.com